Policies
Privacy Policy
We are committed to safeguarding your privacy online. This privacy policy applies to your information that we collect and receive; it does not apply to practices of businesses that we do not own or control of people we do not employ. At no time will we sell your information or release your personally-identifiable data without your permission. You can visit the Site without revealing who you are or providing any personal information about yourself.
By using this Site, you agree to the terms of this privacy policy. Please read the following policy to understand how your personal information will be treated as you use our services. The following discloses our information gathering and dissemination practices.
Cookies
We may place "cookies" on your personal computer or any other device that you use to access the Site. "Cookies" are small identifiers sent from a web server and stored on your devices hard drive, similar to a license plate, that help us to recognize you if you visit our website again. Also, our site uses cookies to track how you found our site. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. To protect your privacy, we do not use cookies to store or transmit any personal information about you on the Internet. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied or you might have to enter information about you more than once.
Security
This site has reasonable security measures in place to protect the loss, misuse and alteration of the information under our control.
However, while we try our best to protect the information, we cannot ensure, warrant or undertake complete and total security of the information since, no data transmission over the internet can be guaranteed to be completely or totally secure. Thus any information you provide to us and you do so at your own risk.
Should you have a privacy question about the Website and/or the Service, please email our customer service department at onlinesales@raisons.co.in
Care Instructions
Silks & woollen materials should be dry cleaned, to preserve the materials.
Cottons need to be hand washed in cold water, with mild detergents, to protect the fine prints and delicate fibres. Dry in shade. Do not soak, only dip wash.
Pigments and over dyes are made from natural & organic ingredients. Due to their purity and authenticity, they will and have to fade with time.
All our weaves and prints are delicately hand crafted. Any irregularities are their inherent characteristics. They are symbolic of the labour of love & workmanship, that has gone into creating these exquisite pieces. Do not consider them as defects.
Woollens, Silks, Tassars, Pashminas and all delicate fabrics must be lined at the time of stitching or reinforced along the seam. These fabrics demand time, attention and care.
Ready to Wear garments, fabrics with surface embellishments and khadi prints should only be dry cleaned.
Since we use natural & organic colours, they are prone to bleeding due to perspiration. Each individual's perspiration has a different chemical reaction on the coloured/printed fabrics, and this should not be considered as a defect.
All real & fine zari products should be protected from moisture. We recommend storing them in white mulmul cloth. Special care should be taken during monsoons by airing the product regularly. We do not take any guarantee for darkening/blackening (oxidation) of zari.
Pilling of natural fibres namely cotton, silk & wool due to wear and tear is a natural process and not a defect, in fact it is a testimony of the handcrafted process, where the fibre and filament length is much smaller than that of man made fibres like polyester and nylon.
Disclaimer of Warranties
This site is provided by www.raisons.co.in on an "as available" and "as is" basis. www.raisons.co.in makes no representations or warranties of any kind, express or implied, as to the operation of this site or the materials, products, information or content included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, www.raisons.co.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. www.raisons.co.in does not warrant that this site, its servers, or e-mail sent from www.raisons.co.in are free of viruses or other harmful components. www.raisons.co.in will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
Shipping Policy
Shipping time depends on the product is estimated between 1-2 weeks in India and 2-3 weeks outside India.
Shipping time during SALES may exceed to 2-3 weeks in India and 3-4 weeks Outside India
Shipping times is provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated shipping time commences from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.
Orders that are shipped to countries outside of India may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
www.raisons.co.in shall notify the customer immediately in the case of corresponding delivery problems. In the case of a withdrawal by www.raisons.co.in, the Customer will be reimbursed the affected payments immediately. www.raisons.co.in is authorized to make partial deliveries.
We are always happy to assist you. Please write to us at onlinesales@raisons.co.in if you have any questions.
Returns Exchanges
You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and these terms of return and exchange are not available in case of a sale by third parties and invoice which shall be governed by the terms of such sale.
Goods sold during SALE cannot be returned/exchanged.
You must request the exchange/return within 02 days of receiving the item. The returned/exchanged item must reach us withing 07 days of intimation about the return, beyond which the returns will not be accepted.
Items must be unused, unwashed, undamaged and with original tags.
Saris once finished with fall and hemming will not be returned or exchanged.
Item/s must not have been worn, washed or altered in any way.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
Returned goods will be accepted only if they are in their original packaging.
Please take care when trying on garments, as we cannot accept garments that have make up stains or garments that smell of perfume.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Cost of returns will be borne by the customer.
Refund is processed after the piece has been received and checked at our head office.
The refunded amount will show into your account 5-7 days after the date of receiving the piece.
The item/s must be returned to us before the exchange/refund is made. Once the items have been received, you will either receive your new item (for exchanges), or a full refund (excluding original shipping cost). This is only applicable for online purchases.
Please follow our return guidelines, Raisons cannot be held liable for the loss of garments being returned independently, we recommend that you use a registered shipping method so that the order can be tracked.
Raisons reserves the right to cancel the order at anytime.
Return Address: 81/2, 1st Floor, Adchini, Aurobindo Marg, New Delhi 110017
Wats App: +91 7011044638
Terms & Conditions
Access to and use of this Website and its services are subject to the following terms & conditions. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Please check this page regularly to notice of any changes we may have made to the Terms of Service.
We reserve the right to withdraw and amend the services without notice. We will not be liable for any reason if the website is not available at any time or for any period. While the company’s objective is to make this website available 24*7. We may restrict some parts or all of the website for routine maintenance. Access to this website is permitted on a temporary basis.
We reserve the right to not accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards.
While Raisons makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Raisons reserves the right to refuse the sale of that item.
The colours of products you see on the computer screen will vary slightly from those of the actual product. This is because of the difference in underlying technologies of computer monitors and fabric; monitors that are not properly calibrated also add to the difference in colours. In addition, the lighting used while taking photographs also factor in the final colour shown on the screen.
We are not liable for any loss or damage caused by technologically harmful material that may infect your computer equipment, programs of data due to your use of the website.